“The safety protocols necessary to visit my Auntie today — my very first time to see her in nearly a yesr — were efficiently conducted with patience & understanding by the staff member in charge of this visit. I’m sorry that I don’t know the names of either staff member who assisted: It was Sunday, April 11 2021 @ 2:50PM if the helps to identify them for accolades.
We wete able to visit for over an hour — we were the only ones in the pleasant receprion area. It was so wonderful to see my Auntie.
Here are some observations — not complaints — but OBSERVATIONS:
There is a staff member present at all times, sitting about 6 ft away from the conversation station. I imagine this is for safety reasons — exclusively for the resident– to adjust the hearing devices, etc. The lack of privacy unhibits free conversation between resident & visitors — today, my Auntie’s daughter, my cousin, who is responsible for her care & well-being, & me. Any complaints, concerns, etc., expressed by my Auntie & responses have to be filtered to avoid any overt criticism of BT, treatments, care, etc. There should be some way that these concerns can be voiced freely. Also, while understandable from safety standards, the plexiglass barrier is, in fact a barrier to hearing clearly & talking lowly. We had to speak very loudly in order to be heard & understood. Again at the expense of privacy.
I’m happy for the visit, and found it so hard to ‘touch’ thru the glass, etc. Many tears.”
– Patricia Thayer, 4/12/2021
“will not find a better place with such carring people for my 93 year old dad. Thanks for everything guys”
– khorched05, 3/28/2021